Our Journey

1. Introduction
At The Digital Cafe ("Agency," "we," "us," or "our"), we are committed to providing high-quality digital marketing services and ensuring that our clients are satisfied with our work. However, due to the nature of digital marketing services, it is important to note that refunds may not always be possible. This Refund Policy outlines the circumstances under which a refund may be requested, as well as the procedures for requesting one.
2. No Refunds for Completed Services
Once a service has been completed or delivered, refunds will generally not be issued. Digital marketing services are intangible and results cannot be guaranteed, as factors such as market fluctuations, client actions, and external conditions can impact performance. For example, SEO results may take time to show, and PPC campaigns may fluctuate in performance over time.
3. Refund Eligibility
Refunds may only be considered under the following conditions:
• Failure to Provide Services: If the Agency fails to deliver the services outlined in the signed agreement or Statement of Work (SOW) within the agreed timeframe, the Client may request a refund for the portion of the work not delivered.
• Service Cancellation: If a project is canceled before services have started, the Client may be eligible for a partial refund of any upfront payments made, minus any non-refundable fees (such as setup fees, administrative costs, or costs already incurred for the project). Cancellation requests must be made in writing.
• Agreement Violations: If the Agency is found to be in breach of the terms and conditions specified in the agreement, the Client may request a refund for services that were not provided as per the terms agreed upon.
4. Refund Process
To request a refund, the Client must:
• Submit a written request to the Agency via email at contact@thedigitalcafe.agency, detailing the reason for the refund request.
• Provide supporting documentation if applicable (e.g., proof of services not delivered, email correspondence, etc.).
• Allow the Agency up to 15 days to review and respond to the refund request.
Upon receiving the refund request, the Agency will assess the situation and respond within 15 days. If the refund request is approved, the Agency will issue a refund via the original payment method used by the Client, within 15 days.
5. Non-Refundable Items
The following are typically non-refundable:
• Setup Fees: Any initial setup or onboarding fees that are paid before services are rendered.
• Third-Party Costs: Payments made to third-party vendors (such as advertising platforms, software subscriptions, etc.) on behalf of the Client are non-refundable.
• Completed or Delivered Work: Any completed services, including website designs, content creation, and reports delivered to the Client, are non-refundable.
6. Partial Refunds
In cases where a partial refund is warranted (e.g., only part of the agreed-upon services were completed), the refund amount will be calculated based on the proportion of services delivered versus the total agreed cost. The Agency will provide a breakdown of the refund calculation.
7. Dispute Resolution
In case of a disagreement about the refund request, the Agency and the Client will attempt to resolve the matter through negotiation. If a resolution cannot be reached, the dispute may be submitted to mediation or arbitration under the laws of Maharashtra.
8. Payment for Services Rendered
If a refund is requested after services have been rendered, the Client agrees to pay for all work completed up until the refund request. The Client is obligated to settle any outstanding fees owed for services delivered before the refund request was made.
9. Changes to the Refund Policy
The Agency reserves the right to modify this Refund Policy at any time. Any changes will be communicated to the Client in writing or via email, and will take effect immediately unless otherwise stated.